In order to accommodate customers making post-holiday gift returns, all NEX locations will accept returns through January 27, 2018. This extended return policy applies to original purchases made between Oct. 25 - Dec. 24, 2017, at any NEX or through the NEX web store, myNavyExchange.com. Any returns without a receipt will be placed on a NEX Gift Card.
AppleCare/AppleCare+ Protection Plans are returnable within 60 days of purchase. Requests for returns of these protection plans after 60 days will be referred to Apple for a pro-rated refund for the days remaining on the plan.
To kick off the holiday season, the NEX is offering fee free layaway for all new layaways from Nov. 3 - 22, 2017.
The NEX Layaway Policy states that clothing, accessories, shoes and general merchandise can be placed on layaway for up to 90 days with three equal payments required 15 days apart. Any single jewelry or watch item over $500 may be put on layaway for 180 days with equal payments required every 15 days from creation until paid in full. Computers, tablets, iPads, monitors, digital cameras, peripheral computer equipment, software and video games as well as clearance and sale merchandise ending in .94, .96 and .97 are not permitted on layaway.
NEX Releases Its Holiday Return Policy