By MC2 Megan Anuci
NS Mayport Public Affairs
Employees from all over the region visited Naval Station Mayport to enjoy food, beverages, gifts and the company of fellow NFCU personnel.
There were also posters decorated with photos showing the start of the branch and balloons embossed with the NFCU logo filling the room. The Branch Manager, Denise Campbell, opened the celebration.
"I've only been with Mayport for six of my 20 years as a NFCU employee," said Campbell. "But the best part of my job will always be serving our members; serving those who serve us."
For four decades Mayport's NFCU has helped military members and their families with all their financial needs from checking and savings accounts to loans. When Mayport's branch was first starting up, the positions of customer service and loans were separate, but Mayport's NFCU now has universal positions.
"This means that every member can serve you no matter what your needs are," said Campbell. "So if you want a mortgage, you don't have to sit down and wait, you can do it right at the counter if you choose."
Cheryl Payden, senior member service representative, has been working on NAVSTA Mayport for 28 of the 40 years. She impressed on the changes she's seen and how far NFCU's Mayport branch has come.
"It's changed tremendously," said Payden."When I was first hired we had these large tele machines and worked in tiny building. When we would come in the morning, the lines of customers waiting would be out the door. We were packed to capacity every day."
But times have changed and the training Campbell gives her new employees is to put themselves on the other side of the desk. She asks them how they would like to be served and what kind of service would be expected.
"It could be a simple debit card, or it could be a huge investment, you have to put yourself on that side of the desk," said Campbell. "Every member should be treated as if they were the only customer you served that day."
"We want everyone to feel as though this is a small town bank," continued Campbell. "We want every single one of our members to know we're here for them. That's what's important to us."