Professionalism and versatility led to Tamatha (Tammy) Moore, Department Supervisor, NEX Mayport, Fla., being named the NEXCOM Enterprise Associate of the Year.
"Tammy is a General Manager's dream associate," said Bill Hockenbury, General Manager, NEX Mayport. "Whenever we have had challenges in certain departments, we transfer Tammy there to turn it around. In the past three years, we have moved her three times to address the issues and she has always been successful in turning the departments around. She has never complained about her ever changing role and leads by example, hard work and dedication. She garners the respect and efforts of those who work for her and those who work with her. She is most worthy of her achievement this year as the NEXCOM Enterprise Associate of the Year."
As the department supervisor over the sporting goods, sports nutrition, pet care, hardware, toys, lawn and garden and seasonal departments, Moore was responsible for transforming the holiday/trim-a-tree area back into the store's seasonal/lawn and garden center. Moore had no experience in ordering live goods or trailer quantities of landscaping material, so she researched what type of plants are best suited for the North Florida region and ordered hundreds of live plants and scheduled their arrival around late season freezes but in time to arrive early February for the opening of the department. Additionally, trailers of hardscape, soil and fertilizer had to be calculated and ordered in time to arrive after the physical inventory and to coincide with the opening of the garden center. All of this was done flawlessly, resulting in a successful opening and driving improved customer satisfaction.
During the 4th quarter of the year, when her department manager was temporarily assigned to another store, Moore again rose to the occasion by taking on additional duties to ensure the day-to-day operations of the department were being achieved. Hundreds of planograms were scanned, stocked and reset, schedules were written, mandatory training was completed, sales events were brought to the floor, including set-up for the Navy Blue weekend, and the departments were prepared for the physical inventory. Total fourth quarter sales and overall gross margins were both up 12.3 percent and over last year for these departments.
In addition, as part of the Mayport 5S team, Moore was an active participant in ensuring the store was 5S certified, which eliminated 13 storage trailers resulting in savings of over $11,000 and further reduced back room inventory by $146,000. 5S is a "Lean" management system that helps improve workplace efficiency by making it free of clutter, more visual and safer.
Moore has worked for NEX Mayport since September 2006. She was named NEX Mayport Employee of the Month for May 2015, NEX Mayport Employee of the Fourth Quarter 2015 and the 2015 NEX Mayport Employee of the Year.
The Navy Exchange Service Command (NEXCOM) oversees 100 Navy Exchange (NEX) facilities and nearly 300 stores worldwide, 39 Navy Lodges, the Ships Store Program, the Uniform Program Management Office, the Navy Clothing and Textile Research Facility and the Telecommunications Program Office. NEXCOM's parent command is the Naval Supply Systems Command. NEXCOM's mission is to provide authorized customers quality goods and services at a savings and to support Navy quality of life programs for active duty military, retirees, reservists and their families. NEXs and Navy Lodges operate primarily as a non-appropriated fund (NAF) business instrumentality. NEX revenues generated are used to support Navy Morale, Welfare, and Recreation (MWR) programs. In FY15, $2.5 billion in sales were generated with $22.3 million in dividends provided to Navy MWR programs.